Troubleshooting & FAQ
A sponsor cannot see a sponsorship
You expected to see a specific sponsorship on the storefront but it's missing. The chamber told you about an upcoming event, but the listing isn't the...
I see permission denied or cannot access a page
You click into a page and see "permission denied" or "you do not have access." A button you expected is missing. You can sign in but a section of My A...
A coupon code says invalid
You enter a code in the cart and see "invalid coupon" or "not eligible." The code worked before but now does not. The discount appears smaller than ex...
My Stripe payment was declined
Stripe shows a red error after you submit your card. You see "declined," "insufficient funds," "3DS failed," or "card not supported." The order does n...
I cannot log in
The login page rejects your password. You see "account inactive" or "account not found." You log in successfully but get bounced back to the login scr...
I am not receiving emails
You expected a verification, OTP, receipt, or reminder but nothing arrived. Some Chamberly emails arrive but others don't. Past emails were getting th...