A coupon code says invalid

• You enter a code in the cart and see "invalid coupon" or "not eligible."

• The code worked before but now does not.

• The discount appears smaller than expected.

• Coupon expired or hit its overall usage limit.

• You've already used a single-use coupon.

• Restricted to certain emails — your account isn't on the list.

• Cart total doesn't meet the minimum.

• Items in cart aren't eligible (e.g., coupon only applies to packages).

• Typo — extra space or pasted from formatted text.

1. Re-type the code by hand to avoid invisible characters from copy-paste.

2. Make sure you've added the eligible items to the cart before applying.

3. Add another item if you're below the minimum cart total.

4. Sign in if you haven't — some coupons require a logged-in account to verify eligibility.

5. Check the email message that delivered the coupon for restrictions or expiry date.

6. If you believe the coupon should still work, screenshot the cart and contact the chamber.

The chamber can verify the coupon's settings and tell you whether you've already redeemed it. They can also issue a one-off override if needed. Have your order details and the coupon code ready.

• Applying a coupon code

• Adding items to your cart