I see permission denied or cannot access a page

• You click into a page and see "permission denied" or "you do not have access."

• A button you expected is missing.

• You can sign in but a section of My Account is grayed out.

• Your representative role is too low for the action (e.g., Viewer trying to buy).

• You're at the wrong chamber — switch using the chamber dropdown.

• The chamber disabled the feature on their side (e.g., packages turned off).

• You were removed as a representative and didn't notice.

• Your session is stale — sign out and back in.

1. Check the chamber switcher to confirm you're at the right chamber.

2. Open My Account > Businesses to see your role on each business.

3. If you need a higher role, ask the business Owner or Manager to upgrade you — see the rep roles article.

4. Sign out, clear cookies for trychamberly.com, then sign back in.

5. If a feature is missing entirely, ask the chamber whether it's enabled.

If your role is correct and the chamber confirms the feature is on, take a screenshot of the page and the URL and send it to the chamber. They can include it in a support ticket so we can diagnose.

• Representative roles explained

• Switching between chambers you belong to