Resetting a member's password

If a member loses access to their account, you can trigger a password reset on their behalf. They'll receive an email with a link to set a new password. You never see or set the password yourself, which keeps the security model intact.

• Confirm the member's email address is current.

• Open Sales > Members and find the member.

1. Click the member row to open their profile.

2. Click Send password reset.

3. Confirm the action when prompted.

4. The member receives an email with a reset link valid for 1 hour.

5. If they don't see the email, ask them to check spam, then resend if needed.

• Coordinate with the member before sending so they know to look for the email.

• Encourage members to use a password manager for unique, strong passwords.

• Resend the link if the original expires before they can use it.

• For high-stakes accounts, follow up with a phone call to confirm the right person reset access.

Can I see the member's current password?
No. Passwords are stored hashed and are never visible to admins.

What if the member's email is wrong?
Update the email in their profile first, then send the reset.

• Editing a member's profile

• Inviting a member