Deactivating vs deleting a coupon

You can stop a coupon two ways: deactivate it (recommended) or delete it permanently. Deactivation preserves history and analytics, while deletion removes the coupon record entirely. Pick the right option based on whether you'll need the data later.

• Decide if you may want to revive the coupon later.

• Confirm whether you need the usage data for accounting or analytics.

• Open Marketing > Coupons and select the coupon.

1. To deactivate: Open the coupon and toggle Active to off. Save.

2. The coupon stops accepting redemptions but stays in the list.

3. To delete: Open the coupon and click the Delete button.

4. Confirm the deletion when prompted. The coupon is removed permanently.

5. Note: deleted coupons cannot be recovered. Past order discounts remain intact.

• Default to deactivation. It's reversible and keeps analytics.

• Delete only when the coupon was a typo or test that should never have existed.

• Archive related campaign notes outside Chamberly so the historical context survives.

• If you'll re-run a similar promo, duplicate the coupon rather than recreating from scratch.

Will deletion remove past order discount records?
No. Existing order line items keep their discount details.

Can I bulk delete coupons?
Yes. Select multiple coupons in the list and use the bulk delete action.

• Expiry dates and active toggling

• Viewing coupon usage and savings