Pausing, editing, and deleting an automation

Automations are easy to manage as your needs change. You can pause an automation to temporarily stop sends, edit any of its settings, or delete it entirely. Pausing is usually safer than deleting because it preserves history and metrics.

• Identify the automation in Marketing > Automations.

• Note whether you want a temporary pause or a permanent removal.

• If editing, decide which settings to change: trigger, timing, copy, or recipients.

1. To pause: Find the automation in the list and toggle the status switch to Paused.

2. To edit: Click the automation row to open the editor. Make changes and click Save.

3. To delete: Open the automation and click the Delete button at the bottom of the editor.

4. Confirm the deletion when prompted. Deletion removes the automation but preserves any emails it has already sent in the email log.

• Pause automations before doing event-wide schedule changes to avoid accidental sends.

• Keep a brief notes block in the email body documenting any changes you make over time.

• Avoid deleting an automation just to "start fresh" — duplicate it instead so you keep the original metrics.

• Re-test after any edit, even small copy changes, to make sure merge tags still resolve.

Will paused automations resume on their own?
No. They stay paused until you toggle them back to active.

Does deleting an automation cancel scheduled sends?
Yes. Any emails queued by that automation are cancelled immediately on delete.

• Automations overview

• Reading automation performance