Reading order activity history

The order activity history is a chronological log of everything that's ever happened to an order: status changes, notes, refunds, reassignments, edits. It's the source of truth when reconciling disputes, auditing rep activity, or troubleshooting a webhook issue.

1. Open an order under Sidebar > Orders.

2. Scroll to the Activity section, usually below the line items.

3. Newest events appear at the top. Click any row to expand for details.

• Status changed — every transition (e.g., pending → committed) with old/new values.

• Payment captured — Stripe webhook confirmation with charge ID.

• Refund issued — full or partial refund with amount and reason.

• Note added — internal or visible note with author and content.

• Rep reassigned — old and new rep with timestamp.

• Line item edited — quantity, price, or discount adjustments.

• Email sent — receipts, reminders, manual sends.

• For sponsor disputes, scroll to the original creation event for context.

• For revenue reconciliation, filter to Payment captured and Refund issued.

• For team accountability, sort by author to see who made which change.

• Combine activity history with the audit log under Settings > Audit log for chamber-wide visibility.

• Export the activity history as JSON for legal or compliance archives.

• If a webhook event looks missing, check the Stripe dashboard's events tab to confirm it fired.

Can I delete an activity entry?
No. The log is immutable to preserve auditability.

How far back does history go?
Forever. Every event since the order was created is retained.

Are sponsor-side actions logged?
Yes — sponsor checkouts, refund requests, and self-service edits all appear with the sponsor as the author.

• Order status lifecycle

• Adding internal notes to an order