Disconnecting or reconnecting Stripe

You can disconnect Stripe at any time — to switch accounts, troubleshoot a sync issue, or move to reservation-only mode. Disconnecting halts new online payments but does not affect existing orders or payouts.

• Confirm there are no in-flight payments — wait for Stripe Checkout sessions to settle before disconnecting.

• If switching accounts, have the new Stripe credentials ready.

• Notify your team — online checkout will be unavailable until reconnected.

1. Go to Settings > Payment.

2. Click Manage Stripe connection.

3. Click Disconnect Stripe.

4. Confirm in the modal — Chamberly summarizes what will change (online checkout disabled, webhooks revoked).

5. Click Confirm disconnect. The status flips to Stripe not connected.

1. Go to Settings > Payment.

2. Click Connect Stripe and follow the standard Connect onboarding.

3. If reconnecting the same account, choose Sign in to existing Stripe account.

4. Once connected, online payment is restored automatically.

• New orders cannot be paid through Stripe while disconnected.

• Existing orders retain their payment records — refunds may still be issued from the Stripe dashboard directly.

• Webhook subscriptions are revoked on disconnect and recreated on reconnect.

• If the goal is to switch payment modes, change the mode under Settings > Payment instead of disconnecting Stripe.

• If reconnecting after a long pause, audit your sponsorships' availability — anything you put in not_yet_available while disconnected won't auto-flip until the cron runs.

Will sponsors lose access to their receipts?
No. Receipts are stored in Chamberly and remain accessible regardless of Stripe connection state.

Can I refund a disconnected Stripe order?
Yes, but you'll need to issue the refund directly in Stripe and mark the Chamberly order as refunded.

• Connecting Stripe Connect

• Choosing payment mode for your chamber