Refunding an order

Refunds in Chamberly run through Stripe for online payments and are recorded as a status change for externally-paid orders. The system supports full and partial refunds, and automatically restores inventory when the order moves to refunded.

• Confirm the order is in committed or completed status.

• Decide on full vs partial refund and the dollar amount.

• Have an internal note ready explaining the reason.

1. Open the order under Sidebar > Orders.

2. Click Refund in the header.

3. Choose Full refund or enter a partial amount.

4. Select a reason (Stripe categories: requested_by_customer, duplicate, fraudulent).

5. Add an internal note describing the situation.

6. Click Process refund. Chamberly calls Stripe and waits for confirmation.

7. On success, status flips to refunded and inventory is restored.

1. Open the order and click Mark refunded.

2. Enter the refund amount and a reference (check number, ACH ID).

3. Add an internal note.

4. Click Save. Status flips to refunded; inventory restores.

• When a sponsor submits a refund request, the order moves to refund_requested.

• Review the request, then either approve (process the refund) or decline (revert to committed).

• Send a follow-up email so the sponsor knows the outcome.

• Always document the reason in an internal note — refund disputes can come back months later.

• For partial refunds, make sure the remaining balance still represents the inventory the sponsor is keeping.

• Inventory only restores on full refund — for partial refunds, manually adjust if needed.

How long does Stripe take to settle a refund?
Typically 5–10 business days back to the sponsor's card.

Can I refund after Stripe payout?
Yes, Stripe pulls from your future payouts to cover the refund.

• Order status lifecycle

• Cancelling an order and inventory restoration